Delivery Policy for San Francisco Flower Delivery
Effective date: March 10, 2024
At San Francisco Flower Delivery, serving you since 1871, we are committed to ensuring the timely and safe delivery of your floral arrangements. This Delivery Policy outlines our practices and procedures to provide you with a clear understanding of how we handle deliveries within San Francisco and beyond.
Delivery Fees
We charge a flat delivery fee of $14-$19 for all deliveries within San Francisco. This flat fee may varies throughout the year, reflecting directly the changes in gasoline prices. For deliveries outside of San Francisco, we calculate the delivery fee dynamically based on distance and other logistics. The exact delivery fee will be provided at the time of order placement.
Delivery Areas
Within San Francisco, our dedicated team of drivers ensures your orders are delivered with care. For areas outside San Francisco, we partner with reputable couriers to manage deliveries, ensuring the same level of service and care.
Delivery Process
Our goal is to deliver your flowers directly to the recipient without spoiling the surprise. In situations where direct delivery is not possible, such as apartment buildings, we may need to call the recipient or seek assistance from a neighbor. We will only leave the flowers at the address if it is deemed safe to do so and based on our extensive experience with deliveries to that location. Our drivers do their very best to get every business delivery done by 5:00 PM and every residential delivery done by 7:00 PM. 99%+ of the time they deliver it much quicker of course, but San Francisco is a bit dynamic with the occasional public rally, protest or unplanned construction work which can complicate the delivery schedule. If you have any concerns definitely contact us, we'll be happy to always keep you informed. The good news is that we've never "missed" a delivery - so you are in great hands with us.
Safe Delivery Practices
We have a long history of delivering flowers in San Francisco, dating back to 1871. This experience allows us to know which addresses are safe for leaving flowers when the recipient is not available. Our priority is the safety and quality of your delivery for both the recipient and the driver. We ensure that proper PPE is worn when necessary and our designers know the exhaustive number of flowers which cause allergies (and as a standard, we use an organic varietals different than the ones most people and pets are allergic to).
Delivery Updates
We understand the importance of keeping you informed about your order's progress. Our website offers real-time updates on the delivery status, ensuring you are kept in the loop from the moment your order is placed until it is delivered.
Unsuccessful Deliveries
Should there be any issues with delivering your order, such as access problems or recipient unavailability, we will immediately contact the buyer (sender) to find a resolution. Our commitment is to work with you to ensure your order is delivered as intended, or to arrange for a redelivery at a more suitable time.
Contact Us
For any questions or concerns regarding your delivery, please contact us:
- By email: orders@flowerdeliverysf.com
- By phone: 415-543-4400
We are here to ensure your experience with San Francisco Flower Delivery is nothing short of exceptional. Thank you for choosing us to deliver your messages of love, care, and celebration.
Included Areas
We deliver flowers and plants anywhere in the entire city of San Francisco. We're one block from the major freeways (Highways 101, 280, 80) which allows us to provide the fastest delivery experience possible in San Francisco! We deliver to any business, residential or government office address in the city, including to neighborhoods like: the Marina, Little Italy, Financial District, Upper Market, SoMA, NoPA, North Beach, Presidio Heights, Bernal Heights, Twin Peaks, the Avenues, Sunset, Outer Sunset, the Fillmore, Pier 39, Richmond, Jackson Square, the Embarcadero, Park Merced, the Haight, Japantown, Richmond District, the Mission, Golden Gate Park, Lands End, the Presidio, Oceanview, Indian Basin, China Basin, Candlestick, Hunter's Point, every hospital and hotel and (again) to any address in San Francisco. Our design studio is in the South of Market (SoMA) neighborhood of the city, close to the Financial District/Downtown and a stone's throw to most major businesses.
Way, Way Out There
We would also be happy to organize a delivery outside of our delivery range for you with a special private courier service. Our website will calculate the added delivery fee upon check out, however for extra long distances we will call or email you to confirm the delivery price after you place your order on the website.
